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Cancellation Policy
Please note: This project currently exists only in theory as part of a diploma thesis. However, this conceptual cancellation policy could apply if the project was realised.
We understand that plans can change, and we strive to offer flexibility while ensuring a smooth experience for all participants. Please review our cancellation policy below:
For Schools
- Cancellations must be made at least 14 days (2 weeks) before the scheduled event date.
- Cancellations made within 14 days of the event are non-refundable.
- Rescheduling is subject to availability and may incur additional charges if made within the 14-day window.
- All cancellations or changes must be submitted in writing via email to office@thegreenpuzzlebox.org.
For Exhibition Visitors (Individual Time Slot Bookings)
- As participation is free of charge, we kindly ask that you let us know as early as possible if you're unable to attend your booked time slot.
- This helps us offer your spot to someone else who'd love to join the experience.
- You can cancel or update your booking through your confirmation email or by notifying our onsite team.
If you have any questions or need assistance with your booking, please contact us at office@thegreenpuzzlebox.org.